SHOPPING GUIDE

All ELYONA jewellery is hand-crafted.
/ colour difference may occur on different computer monitors.
/ Since it’s handmade, each piece cannot be perfectly the same.

Bespoke Service

All of our Collection jewellery is promptly processed upon order, however due to our hand-crafted process, there may be a delay in the ship date if we do not have sufficient stock.
All Collection earrings (except some designs) have the option to change to clip earrings.
Depending on the design, appropriate clip parts will be used and will not be charged additional fee.
However, all custom-made, including engraved items and clip earrings, cannot be refunded or exchanged.
All of the Second Line products (Celebration) cannot be requested for bespoke service. Therefore, change to clip earrings, or length and size adjustments cannot be made.

Plated Jewellery

Plating in ELYONA is mostly 24k gold-plated on brass or silver.
Because of the nature of pure gold-plated jewellery, the colour is naturally beautiful and keeps its quality for long time. With a proper care and storage, the colour duration can be extended.
If the jewellery has been worn-out or contaminated so that the plating is worn off, the resulting look is very natural, and vintage and some customers prefer the look. But if you would like to re-plate, you are welcome to request for it for an extra service. The service is charged with a slight fee. And some of our jewellery may not be applicable of re-plating due to its design and material.

Care

For daily practice, it is best to keep jewellery wrapped in fine cloth and place in a closed box.
From time to tme you will be able to keep the shininess of the metal by using fine cloth made for metal wiping.
Depending on the frequency of wearing, you may go to local jeweller to have it professionally cleaned.
For plated jewellery, it is critical to avoid the following conditions for a certain period of time: sweat, grease, cosmetic, perfume, water, direct sunlight, and humidity.
For jewellery with fine surfaced design, try to store them separately in plastic bag in order to avoid rubbing against each other to cause scratches.

Shipping

Your ELYONA Jewellery, art collection, will be dispatched within 1-2 working days.
We ship with EMS and we are happy to help with any express delivery requests via DHL or FedEx.
Approximate delivery time for EMS is 5 - 10 working days, and for the express shipping is about 1-2 working days.

International orders may incur additional customs or import duty charges depending on the destination country. Please note that we do not cover these costs, therefore, you will be responsible for them. Unfortunately, as these costs are beyond our control and vary between countries, we cannot advise you prior to shipment how much they will be. If you would like to find out how much these charges will be, we recommend contacting your local customs office before placing an order.
For pieces that are Made to Order, please allow approximately 21 working days before your order can be shipped.
For pieces that are engraved, please allow approximately 10 working days before your order can be shipped.

Exchange. Return

In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items within 14 days of delivery. We regrettably do not accept returns on any made to order or engraved pieces.

Please note that we do not cover the cost of returns. Please email us prior to returning your goods. When posting your return, please mark on the outside of the parcel that this is a “return shipment to origin”, to ensure that the parcel is not held in customs.

Repair

When repair is required, please contact us at care@elyona.com
The repair service by miscarriage from customer will be responsible for shipping (all return charge) yet we will be happy to take it for free.
If there is a defect on our jewellery, please notify us within 7 days after receiving the product.
Defection of jewellery and its exchange or product will not be charged a return delivery fee.

We do not store credit card details nor do we share customer details with any 3rd parties.

Ring Size Chart

Number Inner diameter(mm) Number Inner diameter(mm)
5 14⅓ 14 17⅓
6 14⅔ 15 17⅔
7 15 16 18
8 15⅓ 17 18⅓
9 15⅔ 18 18⅔
10 16 19 19
11 16⅓ 20 19⅓
12 16⅔ 21 19⅔
13 17 22 20
  • COMPANY Reflect Creation
  • OWNER Leona Songhee Lee
  • E-mail info@elyona.com
  • CALL CENTER +82 (0)70-4100-7043
  • ONLINE COMMERCE RESGISTRATION LICENSE 제2010 서울강남-00919호 [사업자정보확인]
  • BUSINESS LICENSE 220-08-23845
  • ADDRESS #202., Nonhyun-ro 159 gil 23 (Sinsa-dong 566-8) Gangnam-gu Seoul Korea 06032